David LochrieGM Digital and Integration
1:00 PM Reassessing Banking Priorities to Drive Innovative Customer Experiences in an Open Banking Landscape
Open Banking will give rise to non-financial intermediaries, aggregators and fintechs, increasing competition and changing consumer expectations. This will empower customers to seek out financial products that are best suited to their needs. In this evolving environment, it is important to understand your customers’ perspectives and needs and develop innovative customer experiences for market retention and attraction.
In this session…
- Discuss and debate the changing customer expectations in banking products
- Gain insight into strategies to harness open banking to drive innovative customer experiences
- Understand how integration platforms can be leveraged to place the customer experience at the forefront