Ben StokesHead of Digital Experience and Engagement
A movement towards open banking can be seen as an opportunity to reassess your customer experience strategies. With digital acceleration set to disrupt financial services, it’s time to rethink how to best attract and retain digital customers. In this session, hear from CUA and how they are responding to open banking through placing their member experience at the centre of their strategies.
In this session…
- Understand the importance of developing new business models in the face of an open banking landscape
- Discuss how partnerships and collaboration can help you develop innovative customer experiences
- Gain insight into how to respond to changing customer expectations around digital banking