30 - 31 October, 2018 | The Victoria Hotel, Melbourne, VIC

Workshops

Workshops A: 30th October, 2018

7:00 am - 9:00 am What you Need to Know Ahead of the Open Banking Regime: Lesson’s Learnt from the UK

Bank Santander is the largest bank in Europe and one of the first banks to open up their APIs as part of the UK’s Open Banking implementation. This session will investigate the journey from the point of view of the Product Head of Santander’s Open Banking Platform. He will share his journey from an infrastructure and capability perspective and from a change management perspective. The latter is equally important as open banking is calling for banks to fundamentally change they way the operate, touching upon all aspect from customer engagement, product offering, business models and ways of working.

Learning Objectives:

  • Understanding how to develop APIs and micro services infrastructure that are suitable for legacy systems
  • Understanding how to develop APIs and micro services infrastructure that are suitable for legacy systems
  • Discussing the change management aspect and inspiring innovation
  • Preparing for the next step: Addressing the questions around authentication and data security

Workshops B: 31st October, 2018

7:00 am - 9:00 am Open Banking in Action: Investigating the Benefits of Open APIs and Screen Scraping in Developing Better Customer Experiences and Personalised Products

Michael Phillipou - Co-founder and CEO Lodex
Open banking will create numerous opportunities to improve your customer experience through personalisation and holistic financial advice. Fintechs such as Lodex have been tapping into the added functionality that Open Banking will provide for a few years now. This has been enabled by screen scrapping technology. This session will explore how you can add to your suite of services and deliver personalised experiences by leveraging third party data – through open APIs and screen scraping. It will also explore social scoring and other functionalities that allow for a more seamless experience.

Learning Objectives:

  • Leveraging third party data to create a holistic customer view
  • Identifying gaps in their existing experience and tapping into open APIs/screen scrapping for greater personalisation
  • Evaluating the pros and cons of social scoring
  • Investigating its impact on delivering a seamless customer experience
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Michael Phillipou

Co-founder and CEO
Lodex