19 - 20 June, 2018 | Pullman Sydney Airport , Mascot, NSW

Conference Day One: Tuesday, 19th June 2018

8:30 am - 9:00 am Coffee & Registration

9:00 am - 9:10 am Conference Opening – Remarks from the Conference Chairperson

Erik Fenna, Chief Information Officer,P&N Bank

Erik Fenna

Chief Information Officer
P&N Bank

9:10 am - 9:50 am Gaining Insights Into How International Banks Leverage Open Data to Enhance Customer Experiences and Drive Competitive Advantage

Rana Peries, CTO and Director of 101 Digital, Former Director of Innovation & Digital at Barclays & Former Head of Innovation & Digital Tech at Commonwealth Bank,101 Digital
Open Banking Regimes have gained international support because they enable increased customer choice, tailored product offerings and grant customers more control over their data. In this session, hear from an international leader who has effectively leveraged API platforms to create alternate digital banking products that drive customer acquisition.

In this session…

  • Understand how APIs enable better customer experiences
  • Gain insights into how Open Banking is enabling new business models
  • Learn about the cultural shifts that will occur as a result of open data

Rana Peries

CTO and Director of 101 Digital, Former Director of Innovation & Digital at Barclays & Former Head of Innovation & Digital Tech at Commonwealth Bank
101 Digital

9:50 am - 10:30 am Assessing How an Open Banking Landscape Can Influence Your Value Proposition

Ben Stokes, Head of Digital Experience and Engagement,CUA
A movement towards open banking can be seen as an opportunity to reassess your customer experience strategies. With digital acceleration set to disrupt financial services, it’s time to rethink how to best attract and retain digital customers. In this session, hear from CUA and how they are responding to open banking through placing their member experience at the centre of their strategies.

In this session…

  • Understand the importance of developing new business models in the face of an open banking landscape
  • Discuss how partnerships and collaboration can help you develop innovative customer experiences
  • Gain insight into how to respond to changing customer expectations around digital banking

Ben Stokes

Head of Digital Experience and Engagement

10:30 am - 11:00 am Speed Networking

11:00 am - 11:30 am Morning Tea

11:30 am - 12:10 pm Gaining Insights from Google- Open Banking as an Era for Disruption

Daniel Entin, Customer Engineer,Google
Emerging technologies are set to disrupt traditional banks in the face of an Open Banking Regime. These technologies should be harnessed to ensure your survive and thrive in the transition. In this session, hear from tech giant Google on how they are unlocking value from APIs and data platforms to drive innovation, as well as their thoughts on the future of technology in the financial services industry.

In this session…

  • Gain insight into the types of technologies that will disrupt the financial services sector
  • Discuss strategies that should be implemented in the face of disruption to drive competitive userexperiences
  • Understand how API platforms can be leveraged to drive innovation in your company

Daniel Entin

Customer Engineer

12:10 pm - 12:50 pm Fintech Panel Discussion: What Does the Evolving Digital Financial Landscape Look Like and How Do We Ensure Success and Competitive Advantage?

Marcus Cann, Chief Information Officer,Mogo
Fintechs are embracers of innovation. Typically more agile and responsive to trends, they are set to be the biggest disruptors in open banking. The number of Fintechs operating has increased rapidly over the years, with over 500 currently operating in Australia. Investment in this sector has also risen to over $US675 million in 2016.

In this session, our Fintech panellists will discuss;

  • Their overall views on the future of Open Banking
  • The new opportunities that will emerge through Open APIs
  • Their views on regulation and standardisation
  • Insights into portability- how will customers move their data from A to B?

Marcus Cann

Chief Information Officer

12:50 pm - 1:50 pm Lunch Break

1:50 pm - 2:30 pm Inspiration from Telcos- Harnessing Digital Innovations to Drive Customer Experience Engagement With Simplicity

Mark Kessler, Director of CX Transformation, Digital Consumer Group,Optus
Open banking will mark the beginning of blurring industry lines and interconnectedness throughout the financial system. Open API platforms will create countless opportunities to develop innovative customer experiences through seamless customer data flow. In this session, hear from Optus who are transforming their digital strategy to develop and implement simple, relevant, streamlined customer experiences.

In this session…

  • Gain insight into consumer needs and trends in an increasingly digitised world
  • Understand the importance of developing a seamless customer journey
  • Gain insight into the digital strategies which can be adopted to drive customer engagement and retention

Mark Kessler

Director of CX Transformation, Digital Consumer Group

2:30 pm - 3:10 pm Assessing the Evolving Payments Era and Developing a Strategy to Survive and Thrive in a Disruptive Landscape

George Lawson, Country Manager ANZ,Alipay
Open banking, as seen around the world, is set to completely change the payments industry. As seen in Europe, PISPs could account for up to 16% of online retail payments by 2020 (Accenture). It will disrupt everything; from how we pay online to what information is seen during a transaction, thus bank’s monopoly on their customer’s information will change drastically. In Australia, payments are also set to change. However, if managed correctly, banks could harness these opportunities to develop customer-centric experiences.

In this session…

  • Understand the implications that open data could have on the financial sector, and how to respond to these changes
  • Learn how to develop new strategies to differentiate your company in the evolving finance market
  • Gain insight into how Alipay use and think about open data
  • Understand how to utilise customer insights when developing effective payments systems in a digital banking portal

George Lawson

Country Manager ANZ

3:10 pm - 3:40 pm Afternoon Tea

3:40 pm - 4:20 pm Leveraging Chatbots to Own the Customer Interface and Retain Brand Loyalty and Trust in the Open Banking Era

The Australian Open Banking Regime will create an imminent disruption in the financial services industry opening up the market to new entrants and disruptors such as Fintechs. Incumbent market leaders face the challenge of becoming commodity financial service providers as a result

In this session…

  • Understand how ‘conversational banking’ can retain brand loyalty and trust in the open banking era
  • Gain insights into how chatbots are laying the foundation for Westpac to own the customer interface
  • Discuss the design challenges and lessons learnt in building conversational banking using chatbot technologies

4:20 pm - 5:00 pm Leveraging Open Banking to Further Drive Customer Centricity

Content TBA

Champagne Roundtable

This is your chance to make your conference experience truly interactive and collaborative. Delegates will be placed into groups to discuss the following topics interactively;

Roundtable A

5:00 pm - 5:40 pm Balancing the risks and benefits of API platforms

Roundtable B

5:00 pm - 5:40 pm How to implement and manage new structures and systems for the open banking transition

Roundtable C

5:00 pm - 5:40 pm Streamlining the customer open data experience to enhance loyalty and retention

Roundtable D

5:00 pm - 5:40 pm How to best address customer uncertainty around privacy

5:40 pm - 5:50 pm Conference Closing – Remarks from the Conference Chairperson

Erik Fenna, Chief Information Officer,P&N Bank

Erik Fenna

Chief Information Officer
P&N Bank

5:50 pm - 5:50 pm Networking Drinks